Legal

Privacy Policy

Last updated: July 24, 2026

ViralEngine (“we”, “us”, or “our”) is an AI operations and automation platform for businesses. Our agents and workflows help teams automate operational work across the tools they already use. WhatsApp Business messaging is one optional automation among many — alongside integrations such as email, Slack, Google Workspace, Notion, Airtable, CRMs, and other connected systems. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Who we are

This Privacy Policy is issued by ViralEngine (“ViralEngine”, “we”, “us”, or “our”), the operator of the ViralEngine website and platform at https://viralengine.in.

For privacy questions or data requests, contact us at [email protected].

2. Who this policy covers

This policy applies to visitors of our website, users of the ViralEngine platform, and anyone whose information is processed when a customer uses our automations, agents, or connected integrations.

If you use ViralEngine on behalf of a business, that business is typically the data controller for content and contacts processed through their workflows. ViralEngine processes that data as a service provider / data processor to deliver the platform.

3. Information we collect

Account and profile information

When you create or manage an account, we may collect:

  • Name, email address, and contact details
  • Business name, role, and workspace settings
  • Login credentials and authentication data
  • Billing and subscription information, where applicable

Automation, agent, and workflow data

When you use ViralEngine automations and AI agents, we may process information needed to run those workflows, including:

  • Workflow configuration, prompts, instructions, and agent settings you provide
  • Inputs and outputs generated by agents as they perform tasks you enable
  • Status, logs, and metadata related to automation runs
  • Labels, notes, assignments, and other organizational data you add in the app

Connected tools and integrations

Depending on which integrations you choose to enable, we may collect and process data from third-party tools such as Google Workspace, Slack, Notion, Airtable, CRMs, reporting systems, and messaging platforms. This may include documents, messages, records, files, and related metadata that your agents need to complete a workflow.

WhatsApp Business automation and Meta Platform data (optional)

If you enable WhatsApp as one of your automations and connect a WhatsApp Business account through Meta’s WhatsApp Business Platform APIs, we may collect and process data obtained via those APIs and related webhooks, including:

  • WhatsApp Business Account identifiers and phone numbers linked to the account
  • Business profile details made available through the connection (for example display name, about text, and profile picture)
  • Authorization tokens, permissions grants, and connection status needed to keep the account linked
  • Webhook and delivery metadata required to send and receive messages
  • Inbound and outbound message content (text, media, templates, interactive messages, and related attachments)
  • Sender and recipient phone numbers and WhatsApp identifiers
  • Timestamps, delivery and read status, conversation threads, and related metadata
  • Contact and customer profile information you import or sync for messaging workflows

This may include data accessed using Meta permissions related to WhatsApp Business account management and messaging (for example permissions used to manage WhatsApp Business assets and to send/receive WhatsApp messages on your behalf). We use Meta Platform data only to provide and improve the WhatsApp automation features you enable — not for unrelated purposes such as selling data or building advertising profiles for third parties.

WhatsApp / Meta Platform data is processed only when you choose to connect and use that automation. It is not required to use other ViralEngine agents or integrations.

Usage, device, and technical data

  • IP address, browser type, device information, and approximate location derived from IP
  • Product usage events (for example feature interactions, session activity, and performance logs)
  • Cookies or similar technologies used for authentication, security, and site functionality

Support and correspondence

If you contact us (for example at [email protected]), we keep the content of that communication and related metadata so we can respond and improve support.

4. How we use information

We use the information described above to:

  • Provide, operate, and maintain the platform, including AI agents, automations, and optional integrations
  • Authenticate users, secure accounts, and prevent abuse or unauthorized access
  • Run workflows you configure across connected tools on your behalf
  • When WhatsApp automation is enabled, send, receive, store, display, search, route, and organize those conversations
  • Power AI features you enable on connected content — including analyzing, summarizing, classifying, drafting replies to, or otherwise processing WhatsApp message content and related metadata to automate workflows
  • Deliver product features such as routing, templates, automation, analytics, and notifications you enable
  • Process payments, manage subscriptions, and communicate service-related notices
  • Provide customer support and respond to requests
  • Monitor reliability, debug issues, and improve product performance
  • Comply with legal obligations and enforce our terms

We do not sell your personal information. We do not use Meta Platform data or WhatsApp message content to build advertising profiles for third parties, and we do not transfer Meta Platform data to third parties except as needed to operate the service you requested (for example hosting providers under contract) or as required by law.

5. Third-party services and integrations

ViralEngine connects to third-party tools you choose to authorize. Those providers’ terms and privacy practices also apply to data they process. You are responsible for using each integration in line with that provider’s policies.

One optional integration is WhatsApp messaging through Meta’s WhatsApp Business Platform. When you connect a WhatsApp Business account, Meta’s terms and privacy practices also apply to data processed by Meta / WhatsApp. You must follow WhatsApp Business and Meta policies, including rules on opt-in consent, customer care windows, template messaging, and prohibited content.

We may also use infrastructure and service providers (for example hosting, databases, analytics, email, AI model providers, and payment processors) that process data only as needed to run ViralEngine and under appropriate contractual safeguards.

6. How we share information

We may share information in these limited situations:

  • Service providers who help us host, operate, secure, run AI features, or support the platform
  • Integration partners you connect (for example Meta / WhatsApp, Google, Slack, or other tools you authorize) as required to run those automations
  • Your organization, including admins and teammates you invite to a workspace
  • Legal and safety disclosures when required by law, regulation, legal process, or to protect rights, security, and integrity
  • Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate protections

7. Data retention and deletion

We retain account, connection, automation, and related content data for as long as needed to provide the service, meet contractual commitments, resolve disputes, enforce policies, and comply with legal requirements.

Workflow outputs, message history, and related conversation or integration data are generally retained while your account remains active, unless you delete data earlier through available product controls or submit a deletion request.

Deletion requests: You (or an authorized workspace admin) may request deletion of your ViralEngine account data, or of WhatsApp / Meta Platform data associated with your connected account, by following the steps on our User Data Deletion Instructions page, or by emailing [email protected] with the subject line “Data Deletion Request.” We will verify the request and delete the applicable personal data from our active systems within 30 days, except where we must retain limited information for legal, security, fraud-prevention, or accounting purposes. Residual copies in encrypted backups may persist for a limited period until those backups rotate.

Disconnecting WhatsApp / Meta: You can disconnect a WhatsApp Business account through ViralEngine product settings or by revoking our app’s access in Meta. After disconnect or revocation, we stop collecting new WhatsApp data for that connection. Stored WhatsApp / Meta Platform data associated with that connection will be deleted within 30 days of disconnect or an explicit deletion request, subject to the limited exceptions above.

8. Security

We use administrative, technical, and organizational measures designed to protect personal information, including access controls, encryption in transit where appropriate, and monitoring of our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for safeguarding your login credentials and for managing access permissions within your workspace and any connected accounts or integrations.

9. Your choices and rights

Depending on your location and applicable law, you may have rights to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of personal information
  • Object to or restrict certain processing
  • Request a copy of information in a portable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling a request. If you are an end customer of a business that uses ViralEngine, please contact that business directly for requests about their workflows or conversations; we will assist our customers as required.

10. International transfers

We may process and store information in countries other than where you are located. Where required, we use appropriate safeguards for cross-border transfers.

11. Children’s privacy

ViralEngine is built for business use and is not directed to children. We do not knowingly collect personal information from children under 16 (or the equivalent minimum age in your jurisdiction). If you believe a child has provided us personal information, contact us and we will take appropriate steps.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, when appropriate, provide additional notice through the website or product. Continued use of ViralEngine after an update means you acknowledge the revised policy.

13. Contact us

If you have questions about this Privacy Policy, Meta Platform data practices, or want to request data deletion, contact:

ViralEngine
Email: [email protected]
Website: https://viralengine.in
Privacy Policy URL: https://viralengine.in/privacy.html
Data deletion instructions: https://viralengine.in/data-deletion.html